Sunday, May 16, 2010

Students are Customers

In the grand scheme of things, St. Marys is like a business ... we the students are the customers and the school is the business providing the services (education).  And like the true business models, customers do not explicitly dictate day-to-day how the businesses conduct their affairs.  However, they can implicitly over a course of time and in tandem with other "customers" DO dictate if they will stay alive and live to deliver their services another day.  In a way, we the customers do pay for their service via our parents taxes.  But do we go about voicing our displeasure if we do not believe we are receiving proper returns for our purchases.

The teachers have a built-in sfately net and the large monolithic institution is slow to move to respond.  How can we complain when we think we are not receiving effort to serve.  Students are quick to be called when they are not learning but what remedies are there when we think teachers are not teaching.  How do we call them out?

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